Description
We are looking for a Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for serving as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing. You will learn our customers' business, gaining insights into their strategies, goals, and challenges through the lens of identity. You will build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions. You will conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items. You will conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices. You will monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations. You will collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity. You will analyze trends, identify areas for improvement, and take action to optimize customer outcomes. You will act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience. You will represent the voice of the customer, ensuring their needs and feedback shape the company's approach.
Requirements:
- 3+ years of total experience in information technology, with a Bachelor's degree; or an advanced degree without experience; or equivalent experience.
- Familiarity in the following core CIAM areas or technical competencies:
Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0) Consuming APIs and HTTP request methods High-level understanding of custom consumer and SaaS apps both web and native, Passion for learning cybersecurity principles for IT and consumer applications Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
- Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation and whiteboarding/diagram skills
- Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
- Ability to influence customer behavior & health metrics across a portfolio of customers
- Ability to work US Time Zone (CST)