FBS - Customer Experience Product Manager

We are seeking a strategic and data-driven professional to support the growth of the Consumer Direct Home product suite across online and call center channels. This role focuses on enhancing customer experiences, driving digital innovation, and delivering profitable growth.

You will play a key role in developing and executing strategic initiatives, leveraging analytics, and collaborating with cross-functional teams to implement solutions that improve performance, enable new digital capabilities, and elevate customer engagement.

Key responsibilities include:

• Developing and executing strategic business plans and marketing initiatives to achieve gross written premium, new business, and profit targets.
• Supporting the growth of Consumer Direct channels by enhancing digital and call center experiences.
• Defining and documenting business and technical requirements for growth-driven strategic initiatives.
• Leading cross-functional projects as a business owner or Agile Product Manager, prioritizing backlogs and delivering customer-centric solutions.
• Partnering with stakeholders across the enterprise to design, implement, and optimize digital capabilities and tools.
• Conducting A/B testing and leveraging performance-based solutions to drive continuous improvement.
• Translating data and research into actionable insights to enhance customer experience and business outcomes.
• Monitoring market trends and competitive intelligence to inform product development and go-to-market strategies.
• Developing prototypes, supporting implementation, and communicating deliverables to senior leadership.
• Collaborating with analytics teams to measure performance and assess the impact of customer experience initiatives.