Product Support Operations Associate, Weekend Shift

We're looking for a dynamic and curious Product Support Operations Associate to join our global team. As a key member of our operations team, you will design, implement, and grow Stripe's operations for the next decade. Your primary focus will be on troubleshooting and solving external user issues, analyzing processes to help scale our operations and improve user experience, and working closely with other Stripe teams to improve our product offerings and messaging around new products and features.

Responsibilities:

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization
• Partner with global operations specialists or business process owners to run a critical workflow

Requirements:

• User-first mindset and energized by the challenge of solving difficult problems
• Excellent communication skills, both written and verbally
• Excel in analytical thinking and problem-solving
• Prior experience in customer service or internal/external user-facing operations
• Enjoy learning about technical products and processes, organized, self-starter with passion for finding solutions to user challenges
• Process-oriented mindset and ability to get things done
• Enjoy working in an in-office environment with strong cross-team collaboration and support
• Able to prioritize and enjoy working in a quick-moving environment
• Humble and proven track record for working well across teams and with external partners
• Willing to work a weekend shift pattern of Sat-Sun and 3 week days, the SDC operates during daytime hours in 9-hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.

Preferred qualifications:

• Prior experience or knowledge in user support
• Prior experience working on projects or process improvement initiatives