Senior Events Producer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

We're looking for a Senior Events Producer to lead the delivery of Intercom's most important brand events across Europe and North America. You'll join a small team of experienced producers with a high bar for quality. You'll shape memorable experiences that highlight Fin's product depth and leadership in AI.

Responsibilities

• Own the planning, production, and onsite delivery of Intercom's brand events, from pop ups and product announcements to hosted experiences
• Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
• Deliver hybrid events that combine in person experiences with broadcast and digital distribution
• Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
• Manage production vendors and partners, ensuring high quality execution
• Set and uphold a high bar for production quality across all events
• Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
• Track and report on event performance and key metrics
• Support the production of flagship programs such as Pioneer
• Build repeatable production systems and playbooks to scale events across programs
• Manage timelines, budgets, and delivery across multiple concurrent events
• Travel up to 30 percent to lead onsite execution

Requirements

• 6+ years producing complex live events, brand activations, or flagship conferences
• Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
• Experience producing hybrid events that combine in person experiences with broadcast or livestream components
• Proven ability to manage external production vendors and complex event logistics
• Experience running cross functional projects and coordinating multiple internal teams
• Experience managing event registration, ticketing, and livestream tools
• Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
• Comfortable working with senior stakeholders and high profile event speakers
• Strong judgment and a clear sense of brand quality, craft and commercial impact
• Highly organized, calm under pressure, and meticulous about execution

Nice to Have

• Experience producing flagship and large scale brand events
• Experience working in B2B or technology companies
• Experience working with or marketing AI products
• Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
• Experience using AI tools to improve planning, production, and content workflows
• Multilingual (French, German)

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!