Description
As an IT Operations & Asset Specialist, you will play a dual role providing essential onsite IT support for the Singapore office and managing the end-to-end IT asset lifecycle. This position requires a presence onsite 5 days a week to ensure a reliable technology experience for local employees while participating in a global team of technical professionals.
Onsite IT Operations & Employee Support: Act as the primary onsite support resource, responding to employee incidents and hardware/software requests. Ensure conference rooms, shared office equipment, and IT systems function properly. Provide setup and technical troubleshooting for AV technology and meetings using platforms like Zoom and Google Meet. Deliver professional service for device setup, account access, and secure remote connectivity.
Asset Management & Logistics: Own the end-to-end IT asset lifecycle, from procurement schedules to secure disposal or recycling. Conduct regular physical audits and inventories to ensure 100% data accuracy and policy compliance. Handle all shipping and receiving, managing the secure movement of assets between global locations. Partner with Finance to forecast budgets and track expenditures to optimize asset costs. Act as the key contact for vendors regarding contract negotiations and issue resolution.
Operational Excellence: Participate in a rotating on-call schedule to provide urgent logistics and support, including weekends and holidays. Utilize Generative AI tools to automate repetitive administrative tasks and analyze inventory trends. Partner with Security teams to follow access control, compliance policies, and environmental regulations.