Learning Tools Manager

We are seeking a Learning Tools Manager to own the learning technology stack for our Community Support Training team. The successful candidate will lead the LMS transition effort, manage the learning tools ecosystem, and partner with cross-functional stakeholders to drive business outcomes.

Responsibilities:

• Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's LMS
• Lead the end-to-end LMS transition project
• Define success metrics for the new platform and establish governance frameworks
• Partner with engineering and IT to manage SSO, API integrations, and platform connectors
• Own the roadmap and day-to-day management of simulation tools, authoring tools, and learner-facing platforms
• Evaluate, pilot, and recommend new learning technologies
• Build scalable processes for tool onboarding, training, and adoption
• Maintain a current understanding of the experiential and enterprise learning landscape
• Collaborate with data & analytics teams to design and maintain learning dashboards and reporting pipelines
• Partner with engineering on technical integrations and custom tooling requests
• Own vendor relationships across the learning tools portfolio
• Serve as the internal subject-matter expert and escalation point for all learning technology questions
• Define and track KPIs for platform performance, learner engagement, and training effectiveness
• Build and maintain reporting dashboards
• Conduct regular audits of tool utilization and learner experience
• Lead, mentor, and develop the team with a focus on inclusive culture and clear goals

Requirements:

• 10+ years of experience in learning technology, L&D systems administration, instructional technology, or a closely related field
• Demonstrated experience owning or leading an LMS at an organizational level
• High-level familiarity with learning authoring tools and simulation or scenario-based learning platforms
• Proven track record of managing complex, multi-stakeholder technology projects
• Experience working with data & analytics teams
• Familiarity with vendor management, including RFP processes and contract negotiations
• Prior people management experience

Nice to Have:

• Background in customer support, contact center, or operations training environments
• Familiarity with HRIS integrations and how they interact with LMS platforms
• Certification in project management or learning technology