Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex, and providing exceptional customer service via phone, email, live chat, and social media.
The starting salary for this role is £22,400 (based on £28,000 FTE). The team works 1 shift per fortnight in the office and the rest from home, after an initial 5-week training in the office.
Responsibilities:
- Provide exceptional customer service
- Show ownership and accountability for offering solutions
- Maintain high standards and strive to improve service
- Respond to customer complaints and escalate issues
- Support continuous improvement and process enhancements
Requirements:
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilience in handling difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment required
Benefits:
- Competitive salary
- Company-enhanced salary sacrifice pension scheme
- Private Medical Insurance
- 25 days holiday
- Extra day's holiday for birthday
- Life Insurance
- Paid volunteering time
- Flexible working arrangements