FBS Program Manager

Our Client is seeking a highly strategic, results-driven leader to manage high-impact key initiatives with direct exposure to senior leaders. This role is ideal for someone who thrives in dynamic, fast-paced environments and is passionate about turning business initiatives into operational success.

Responsibilities

• Deliver large-scale projects, managing risk, quality, change, dependencies, schedule, and budget
• Coordinate delivery of work from all suppliers involved in small-scale projects or sub-projects
• Facilitate issue resolution and remove operational roadblocks
• Collaborate with business units to define critical needs and allocate appropriate resources
• Evaluate and authorize work requests, develop work orders, and review supplier cost estimates
• Plan, monitor, and report on project performance
• Sign off on project deliverables, perform internal project closeout, and conduct Post-Implementation Reviews
• Liaise with Application Architecture teams, ISPs, and third parties as needed
• Act as administrative manager for retained staff, including Business Analysts, SMEs, and Support Services
• Oversee multiple projects/programs simultaneously with strategic focus
• Monitor and manage SLAs with suppliers and ISPs, including escalation and financial impact when SLAs are not met
• Serve as team leader or supervisor when assigned

Requirements

• Bachelor’s degree preferred or equivalent, relevant experience
• Familiarity with customer experience, transformation, and agency environments
• Proven track record of delivering complex business and technology projects/programs
• Experience with IT governance frameworks and aligning IT strategy with business goals
• Project Leadership: Proven ability to manage complex, cross-functional projects with strategic impact
• Executive Communication: Skilled in presenting senior leadership and influencing across all levels
• Strategic Mindset: Focused on transformation, with resilience in fast-paced, ambiguous environments
• Emotional Intelligence: High self-awareness, empathy, and conflict management abilities
• Problem-Solving: Strong analytical and problem-solving skills
• IT Governance: Deep understanding of IT governance, compliance, and process optimization
• Technical & Financial Skills: Intermediate expertise in budgeting, forecasting, and financial tracking; advanced program and stakeholder management
• Tool Proficiency:
• Excel: Intermediate
• PowerPoint: Advanced
• Power BI: Advanced
• Think Cell and Rally: preferred

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Flexible work arrangements (remote and/or office-based)
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Paid Time Off
7. Training & Development