Home Quality Coordinator – Cleaning Operations

About Belong

We're a company that believes in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences.

As the Home Quality Coordinator for Cleaning Operations, you'll own one of the most critical moments in our process: delivering spotless, move-in-ready homes. You'll source and schedule professional cleaners across all markets, set and uphold cleaning quality standards, and work cross-functionally with every department.

Responsibilities

• Source and onboard high-quality cleaning vendors across all active markets.
• Schedule cleanings for every home, ensuring timeliness and coordination with other home prep steps.
• Establish and enforce cleaning quality standards aligned with Belong's brand.
• Conduct quality checks,directly or via vendor feedback loops,to ensure standards are met or exceeded.
• Partner with inspections, repairs, photography, and listings teams to integrate cleanings seamlessly into the home prep process.
• Manage cleaning vendor relationships for reliability, responsiveness, and performance.
• Track cleaning performance metrics and continuously refine sourcing, scheduling, and quality control processes.

What Makes You Great for This Role

• 1–3 years in operations, vendor management, facilities management, hospitality, or a fast-paced execution role.
• Proven ability to manage multiple vendors and projects simultaneously with precision.
• Strong eye for detail and quality, with high standards for presentation and cleanliness.
• Excellent cross-functional communication skills to collaborate with diverse teams.
• Highly organised, structured, and able to prioritise in a dynamic environment.
• Problem-solver who can anticipate issues, propose solutions, and ensure flawless execution.