Senior Partnerships Manager, LATAM

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

We are seeking a Senior LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region.

Responsibilities

• Manage Partner Relationships:
• Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.
• Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.
• Collaborate with partners to identify new business opportunities and expand existing partnerships.
• Negotiate, close, and manage partnership agreements that align with business goals.

• Market Expansion and Partner Acquisition:
• Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals.
• Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.
• Develop go-to-market strategies for new partner launches and promotions in the region.

• Performance Monitoring and Optimization:
• Track partner performance, including sales targets, growth metrics, and overall contribution to business success.
• Run weekly forecasts with partners to drive accountability and performance.
• Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.
• Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.

• Cross-Functional Collaboration:
• Work with internal teams such as product to provide feedback on PMF in region.
• Partner closely with sales on opportunity transfer, progress, and overall pipeline forecasting and health.
• Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.

• Reporting and Analytics:
• Provide regular updates on partner performance, KPIs, and sales metrics to senior management.

• Regional Expertise:
• Stay current on trends, regulations, and industry best practices specific to the LATAM market.
• Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.
• Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.

Requirements

• 8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.
• Experience running channel sales or direct sales is a big plus.
• Proven track record of driving revenue growth and building successful partnerships in LATAM.
• Experience in B2B SaaS or AI environments.
• Strong negotiation, communication, and interpersonal skills.
• Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Analytical mindset with the ability to work with data and generate actionable insights.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!