Director, UX

We are seeking a Director of UX to lead the design vision, customer research, and end-to-end product experience across iOS, Android, and web. As a Director of UX, you will manage a team of UX/UI designers while also being deeply hands-on, actively designing, prototyping, and conducting research alongside your team.

This role requires a design leader who has extensive experience designing for mobile apps and responsive web products, bringing consistency, craft, and clarity across platforms. You must be comfortable alternating between high-level UX strategy, pixel-level detail, and customer discovery. You’ll partner with Product, Engineering, Marketing, and Data Science to deliver intuitive, artist-first experiences that drive growth, retention, and label partner success.

Responsibilities:

• Define and articulate a multi-platform UX strategy spanning iOS, Android, and web.
• Establish a unified design language and systems that scale across mobile and desktop experiences.
• Champion simplicity, accessibility, and consistency across all surfaces.

Hands-On Design Execution (Player/Coach):

• Deliver high-quality designs and prototypes for mobile apps and web interfaces, demonstrating mastery of platform-specific interaction patterns.
• Lead critical product surfaces including onboarding, distribution tools, subscription areas, analytics, payments, and artist monetization features.
• Collaborate directly with engineers to ensure designs are technically feasible and implemented with high fidelity across platforms.
• Coach designers on mobile UI patterns, responsive design, gesture-based interaction, and layout systems.

User Research & Customer Insight:

• Conduct user interviews, usability tests, concept evaluations, and surveys across mobile and web contexts.
• Build a deep understanding of how artists and label partners use our products across devices.
• Turn insights into product opportunities, UX improvements, and roadmap guidance.
• Evangelize research findings across executives and cross-functional teams.

Team Leadership & Operations:

• Manage, mentor, and develop a small but high-impact UX/UI design team.
• Establish design critique rituals, quality standards, and platform-specific guidelines for mobile and web.
• Implement design ops practices to streamline workflows, improve velocity, and reduce design debt.
• Build career paths, growth plans, and structures for scaling the UX function.

Cross-Functional Partnership:

• Collaborate tightly with Product and Engineering to shape requirements, define success metrics, and plan releases across mobile and web.
• Work with Data Science, Artist Relations, and Marketing to create culturally resonant, data-informed experiences.
• Influence roadmap and prioritization using clear UX rationale and customer insights.

Knowledge, Skills and Abilities:

• Strong project management skills and ability to prioritize work to successfully balance several work streams at a time.
• Ability to pay meticulous attention to detail and possess a deeply pro-active, hands-on mentality.
• Possess deep appreciation and sensitivity towards people, culture, and values.
• Ability to execute on priorities with a strong sense of urgency, ownership, and accountability.
• Ability to handle confidential and sensitive information with tact, diplomacy, and discretion.
• Proactive collaborator among various stakeholders and peers.
• Personable, smart, passionate, and optimistic.

Minimum Qualifications:

• 8+ years of UX/UI or product design experience for consumer-facing mobile apps (iOS + Android) and responsive web products.
• 3+ years managing designers or leading design teams.
• Strong portfolio showing high-quality cross-platform design work, including flows, visual systems, and interaction patterns.
• Demonstrated experience as a hands-on designer and player/coach.
• Expertise in user research, usability testing, customer discovery, and insight synthesis.
• Proficiency with Figma, prototyping tools, mobile design systems, and responsive layout frameworks.
• Exceptional communication and storytelling capabilities.

Preferred Qualifications:

• Experience in creator platforms, music tech, digital media, or marketplace ecosystems.
• Familiarity with experimentation/analytics systems (A/B testing, funnels, behavioral data).
• History of partnering deeply with engineering teams to ship mobile and web features at scale.
• Ability to coach designers across mobile interaction patterns, responsive best practices, UX writing, visual craft, and systems thinking.