IT Operations Manager

CoreWeave is The Essential Cloud for AI. As an IT Operations Manager, you will lead and scale CoreWeave's internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization.

You will manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation. You will work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.

Responsibilities include:

• Managing a team for day-to-day IT support
• Driving process improvements and automation
• Ensuring high-quality user experience
• Collaborating with cross-functional teams
• Administering core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365
• Understanding identity and access management, endpoint management, and security best practices
• Improving operational efficiency
• Building documentation and repeatable processes

Requirements:

• 5-8 years of experience in IT support, IT operations, or internal infrastructure roles
• 1-3 years of experience managing or leading IT support teams
• Experience with ticketing systems, SLA management, and escalation handling
• Proven ability to manage and prioritize a support queue
• Experience administering core IT systems
• Solid understanding of identity and access management and security best practices
• Strong communication and interpersonal skills

Preferred qualifications:

• Experience building or scaling IT support teams in high-growth environments
• Exposure to automation and scripting or infrastructure-as-code tools
• Familiarity with compliance frameworks such as SOC 2 or ISO 27001
• Experience supporting hybrid or distributed workforces
• Background in project or program management

We offer a base salary range of $157,000 to $210,000, a discretionary bonus, equity awards, and a comprehensive benefits program.