Customer Success Engineer

At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning.

You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.

Responsibilities:

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

Requirements:

• 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• Deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
• Meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
• Creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• Care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.

Compensation:

• Targeted cash compensation for this role: P2: $86,000 - $107,000, P3: $113,000 - $142,000

Benefits:

• Comprehensive medical, dental, and vision coverage for you and your family.
• Unlimited PTO and flexible work arrangements.
• Lunch and dinner stipends plus fully stocked kitchens.
• Quarterly education stipend to invest in the skills and knowledge that matter most to you.
• Robust parental leave and commuter stipend.