Account Manager

We are seeking a versatile, detail-oriented Account Manager to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking.

Role Responsibilities:

• Customer Lifecycle Management: Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.
• Commercial & Revenue Ownership: Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue.
• Technical Troubleshooting & Coordination: Proactively 'dig in' with engineering teams to understand the 'why' behind technical issues.
• Internal Orchestration: Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.
• Action Tracking: Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.

Requirements:

• 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role.
• A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred.
• Financial literacy and strong comfort level with contracts and revenue tracking.
• Genuine desire to go 'under the hood'; you want to understand how satellite networks operate and aren't afraid to ask engineers deep questions so you can better advocate for your customer.
• Willingness to travel up to 20%.

What we offer:

• All our positions offer a compensation package that includes equity and robust benefits.
• Base pay is just one component of Astranis's total rewards package.
• Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals.
• Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources.
• The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.