Learning & Development Manager II

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life.

About the role: The Learning and Development Manager (Customer/Product training) is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite.

Responsibilities:

• Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
• Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
• Work on accounts and problems of moderate scope.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
• Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
• Work cross-functionally with Onboarding Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.
• Other related duties as assigned.

Requirements:

• 2-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
• Excellent communication, presentation and organizational skills.
• Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
• Working familiarity using a video conferencing tool for virtual presentations.
• Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, Gmail and Google calendar.

Preferred Qualifications:

• Proficiency in Google-Suite products.
• Proficiency with CRM or tracking/management system, preferred but not required.
• Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.