Director of Enterprise IT

Are you ready to build an AI-first enterprise technology capability that empowers teams to move faster while staying secure and compliant? As Director of Enterprise IT for Cybersecurity Defense, part of the AstraZeneca Group, you will lead the next chapter of our corporate technology landscape.

Reporting to the Head of Cybersecurity, you will shape and run a modern, global digital workplace across Microsoft 365, Azure, Salesforce, SAP Cloud and more,balancing bold innovation with the rigor expected in a regulated, patient-impacting business.

You will operate as a player-coach: defining a multi-year roadmap, maturing service management, governing partners, and stepping into operational delivery when it matters.

Key Accountabilities:

• Enterprise IT Strategy: Define and sequence a multi-year, AI-first enterprise IT strategy aligned to business growth, regulatory commitments, and cybersecurity direction,prioritizing automation, intelligent workflows, and AI-assisted end-user support to amplify productivity and reduce risk.

• Digital Workplace and Platform Operations: Own end-to-end delivery of the enterprise technology stack (Microsoft 365, Azure, Salesforce Sales/Marketing/Service Clouds, SAP Cloud, collaboration tools), ensuring platform innovation, license optimization, and tight alignment with evolving business needs.

• Endpoint and Device Program: Design and operate a modern endpoint estate,device procurement, MDM and protection, zero-touch provisioning, application packaging, lifecycle and asset management,with integrated workflows that improve reliability and speed to productivity.

• Managed Service Provider Governance: Govern the outsourced IT Managed Service Provider via SLAs, QBRs, escalation pathways and renewals,driving measurable gains in service quality, cost, and end-user satisfaction.

• Vendor and Group Collaboration: Manage relationships with key enterprise vendors and AstraZeneca Group service owners, aligning to group policies and leveraging shared capabilities to accelerate delivery and resilience.

• IT Service Management Maturity: Establish and continuously improve ITIL v4 practices across incident, problem, change, request, knowledge and configuration management,selecting and refining the ITSM platform to enable consistency, transparency and speed.

• Hands-on Leadership: Lead from the front by working tickets during backlogs, directly supporting users when required, and performing platform administration,setting the standard for operational excellence and accountability.

• Configuration and Asset Governance: Maintain an authoritative CMDB and asset inventory with accurate ownership, classification and risk attribution in partnership with Cybersecurity Engineering.

• Assurance and Compliance: Partner with Cybersecurity Assurance to support external programs (e.g., ISO 27001:2022, SOC 2 Type 2, China MLPS, customer audits), including evidence collection in HyperProof, auditor engagement, and timely remediation.

• Cyber Defense Partnership: Serve as the corporate IT extension in incident response, bringing domain expertise across Microsoft, Salesforce, identity, and endpoints to contain and recover quickly.

• Talent and Team Leadership: Build, develop and retain a globally distributed team covering identity, endpoint security configuration, business systems analysis and IT operations,fostering a culture of learning, service and delivery.

• Executive Representation: Present roadmaps, risk posture, service performance and investment proposals to senior leaders, linking technology decisions to commercial and patient outcomes.

• Continuous Improvement: Drive telemetry- and feedback-driven improvements to onboarding lead times, ticket resolution, first-contact resolution and satisfaction scores,making the employee technology experience a measurable competitive advantage.