Claims Administrator

Job Purpose

Individual will be customer facing and have the ability read, write, and adjudicate aircraft FlightReady program claims.

Key Accountabilities

• Adjudicate FlightReady program warranty claims
• Investigate complex claims with technicians, tech support, engineering, and management team
• Evaluate claim appeals and ensure reversals of overturned claims, as needed

Qualifications, Experience, and Skills

• Associate’s degree preferred
• Two years of processing warranty claims in aviation
• Operate with high levels of tact and diplomacy in stressful situations
• Strong communication skills
• Ability to work in a cross functional team
• Ability to use MS Office suite, SAP, Salesforce. interact with customers on warranty decisions and the ability to follow up on questions in a timely manner.

Working Conditions

Office area, exposure to loud noise at times, ability to lift up to 20lbs, capability to navigate an aircraft hangar environment for short periods.

Total Rewards

• Competitive Base Salary
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs