Manager, Solutions Engineering - Digital Natives

We are looking for a Sales Engineering leader to oversee all technical aspects of the OpenAI sales process, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models and technology.

Your responsibilities will encompass overseeing all technical aspects of the sales process for our Digital Natives segment, including pre-sales activities and post-sales technical support, ensuring a cohesive and outstanding experience for our clients.

Key Responsibilities:

• Help craft and continuously refine the strategic vision for OpenAI's Solutions Engineering function, aligning it with broader company objectives and the evolving needs of our diverse clientele.
• Lead and mentor a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability.
• Collaborate with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies.
• Act as the escalation technical contact for key clients in your sales segment, building trust and a direct line of communication with executive-level stakeholders.
• Be a thought leader in the industry, advocating for the effective and innovative application of our AI technologies across various sectors.
• Champion a customer-first approach within the organization, inspiring your team to always prioritize client satisfaction and success.

Requirements:

• Possess deep technical acumen, particularly in AI and related platform technologies, enabling you to engage effectively with technical and non-technical stakeholders alike.
• Are experienced in developing and executing large-scale technical success strategies.
• Excel in motivating and steering a high-performing team, fostering both individual and collective excellence.
• Have experience leading teams spanning across multiple EMEA markets and geographies.
• Can distill complex technical concepts into clear, comprehensible communication, adaptable to diverse audiences.
• Embody a customer-centric philosophy, motivating your team to embrace this ethos.
• Demonstrate outstanding presentation and communication skills, particularly when interacting with executive-level individuals.
• Approach your work with humility, a collaborative spirit, and a continuous learning mindset.
• Are adept at problem-solving, prioritizing effectively under pressure.
• Are deeply committed to the ethical and safe advancement of AI technology.