Description
Fin is transforming how businesses build relationships with their customers by embedding AI deeply into its platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.
We're looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.
You'll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey , from traditionalist to pioneer.
Key responsibilities include:
- Leading and developing an AI-fluent RM team
- Hiring, onboarding, and coaching Relationship Managers across the Small Business / Scale segment
- Developing reps into strong consultative sellers who can confidently position AI-powered capabilities
- Building a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
- Inspiring high standards of performance, accountability, and customer focus
- Owning the business and delivering results
- Owning your team's revenue number, with accountability for renewals, expansion, and pipeline generation
- Establishing strong forecasting discipline, deal inspection, and operational rigor at scale
- Ensuring consistent CRM hygiene and adherence to sales process and methodology
- Balancing near-term execution with long-term team development and business health
- Enabling modern, value-based and technical selling
- Coaching reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
- Helping the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements
- Partnering with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
- Raising the bar on technical credibility and commercial rigor across the team
- Partnering cross-functionally and shaping the org
- Working closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
- Surfacing customer insights related to AI adoption, objections, and success patterns
- Contributing to improving sales processes, tooling, and operating rhythm as the platform evolves