Billing Operations Manager

ElevenLabs is scaling fast – new enterprise customers, new products, new markets. The Billing Operations Manager is responsible for the full billing lifecycle of enterprise accounts, from provisioning to cleanly closing out churned accounts.

Responsibilities:

• Provision new customers, translating closed-won deals from Salesforce into correctly configured subscriptions in billing platforms like Stripe
• Manage subscription and account changes, including mid-cycle changes and renewals
• Resolve invoice discrepancies and run periodic audits of active subscriptions
• Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
• Support month-end and quarter-end close by reconciling billing platforms with Finance's records

Requirements:

• Obsessive about accuracy, comfortable navigating ambiguity, and energized by complexity
• Experience in billing operations, finance, or a related field

What we offer:

• Innovative culture and growth paths
• Learning and development support
• Social travel and annual company offsite
• Co-working stipend

Location: Remote-first, with the ability to operate in EST, CST, or PST timezones