Solutions Architect, Platforms - UKI

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach.

We're looking for a Solutions Architect to join our Platform account team in Dublin. As a Solutions Architect, you will work with C-level executives and technical decision makers to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges.

Responsibilities:

• Be a key member of the Platform account team with deep involvement in defining the customer strategy;
• Identify and close new complex opportunities, and accelerate solution adoption;
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments;
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges;
• Conduct business analysis and background research on customers, industries, and competitors;
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelising the proposed solutions through executive briefings, readouts, presentations and solution demos;
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods;
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritised for delivery;
• Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success;
• Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users.

Requirements:

• 4+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise;
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels;
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities;
• Thorough understanding of the software development lifecycle and API architecture;
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences;
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in a platform technology stack/ecosystem;
• Strong organisational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Preferred Qualifications:

• Experience as a customer facing, domain expert in the payments space, presenting, and architecting solutions for platform customers;
• Prior experience driving technical sales with top-tier enterprise scale platforms and supporting them and their customer’s unique requirements;
• Experience with integrating Stripe or other RESTful APIs into web applications;
• Experience in systems design, building and deploying complex applications;
• Experience in helping customers adopt and consume software in a cloud model;
• Passionate about learning and actively seeks out knowledge;
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances;
• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles;
• Strong collaboration skills to work seamlessly with extended teams to support our users.