Technical Documentation and Content Engineer, Claude Docs

You will own the documentation for Claude apps, a role that goes far beyond traditional technical writing. The docs estate of Claude Docs spans multiple product surfaces, and you'll own the unification layer: the architecture, the standards, and the engineered systems that keep quality high at scale.

This is a content + systems ownership role. You'll curate and set the bar for what others write, and you'll build the automation that enforces it: self-healing pipelines, AI-assisted review and maintenance, and the conventions each product team follows to keep their own docs healthy.

Key responsibilities:

• Own the information architecture, style, and editorial standards of the Claude Docs site as a single unified surface
• Design, build, and run automated documentation systems: self-healing pipelines, AI-assisted review and maintenance, and quality guardrails that catch problems before readers do
• Establish the conventions and tooling product teams adopt to keep their own documentation accurate and consistent
• Establish and maintain the style guide, a standard set of content types, and clear workflows for creating, reviewing, and publishing documentation
• Curate contributions from across the company: edit for clarity and consistency, prune what's stale, and shape how new content fits the whole
• Define and track measures of content quality and discoverability, and use reader feedback and analytics to drive improvements

You may be a good fit if you have:

• 5+ years at the intersection of documentation, user education, and software engineering
• Knowledge of evaluation frameworks or observability for AI-powered systems
• Experience guiding a documentation platform migration or redesign
• Content analytics and experimentation experience
• Modern software development practices: version control, CI/CD, testing
• Excellent technical writing and editing , enough craft to set and standardize a high quality bar
• Experience establishing editorial standards and information architecture for a substantial technical documentation site

Strong candidates may also have:

• Software engineering experience: you can design, build, ship, and maintain production tooling, with proficiency in Python and/or TypeScript/JavaScript
• Experience building automated documentation or content systems , pipelines, CI checks, AI-assisted maintenance
• Experience building AI applications or AI-powered tooling with LLMs

The annual compensation range for this role is $270,000-$320,000 USD.