Description
Join us in our mission to deliver accurate and efficient parts support, integrating responsiveness and operational rigor to achieve maximum customer happiness.
As a Service Support Parts Representative, you will apply D365 and Sales Force systems to locate and accurately order parts for all games and platforms while adhering to internal department SLAs.
Key responsibilities include:
- Analyzing, classifying, tracking, investigating, researching, and resolving all parts support/service problems and issues
- Accurately closing all part orders and service tickets by entering data into D365 and meeting established deadlines
- Facilitating timely, open, complete, and direct communication with customers, technicians, and other internal departments to ensure ordered/requested parts are sent within SLA timeframes
- Ensuring Aristocrat and customer expectations are aligned
- Following accurate paths for addressing blocking issues by coordinating with immediate supervisors, operations staff, and/or other departments to resolve reported problems within SLA
We are looking for a highly motivated individual with excellent customer service skills, a strong understanding of service manuals and engineering drawings, and practical slot machine technical support experience.
If you have a high school education or equivalent combination of education, training, and experience, and 1+ years of experience in parts customer service or technical help desk, we encourage you to apply.