Field Service Engineer I, Development Program

Ultima Genomics is seeking a highly motivated Field Service Engineer I - Development Program to train for our Field Service Development Program.

Immerse yourself in a 4-month program at our San Francisco Bay Area headquarters to learn how to be a field service engineer at a cutting-edge genomics startup before being placed at one of our many customer sites in regions across the country.

How You'll Contribute

• Provide on-site service to one account or small region, repair and/or installation of company instrumentation currently under development
• Review technical reports and documents from customers, analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups, maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product under development
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other job duties as assigned

Qualifications, Skills, Knowledge & Abilities

• BS in science or engineering
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
• Ability to relocate to any US city at our client site, after our program
• Good people skills with the ability to work independently and in a group
• Talented at building prototypes from preliminary drawings and schematics
• Meticulous and detail-oriented, excellent organizational and communication skills
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Experience in the biotech industry is a plus
• Holding a valid driver license is required, ability to travel 50% of the time, when necessary

Compensation

• Base pay up to $37 per hour, if performed in California
• Competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits