Description
As a Programs & Business Operations Lead, you will play a pivotal role in driving the growth of Airbnb's Services business. This role is pivotal in analysing both the supply and demand for our new business across countries, travel corridors, and customer segments to better understand the drivers of key business, financial, and customer metrics.
A typical day in this role will involve conducting advanced analysis to extract actionable insights that inform strategic decisions across key geographical markets. You will leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our Services business, and build efficiency into our systems.
Key responsibilities include:
- Conducting advanced analysis to extract actionable insights that inform strategic decisions across key geographical markets
- Operational Excellence: Leveraging your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our Services business, and build efficiency into our systems
- Defining new metrics and identifying leading indicators of key business outcomes
- Building dashboards to track key performance metrics across markets and customer segments to establish benchmarks
- Stakeholder Engagement: Building and maintaining strong relationships with internal and external stakeholders. Providing valuable guidance and support to help Experience Hosts thrive within the Airbnb marketplace
Your expertise*
- Experience: 10+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Marketplace experience, particularly within a digital company, is preferred.
- Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies.
- Deep understanding of econometric and statistical analysis, and experience in applying these skills to derive insights from broad data sets.
- Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership.
- Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
- Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.
- Business Operations: Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues.
- Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.
- Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb's core values and fostering a sense of belonging.
Our commitment to inclusion & belonging*
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process.
How we'll take care of you*
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $168,000-$203,000 USD