Product Manager – Neighbor and Operator Experience

About the Role

The buildings are only part of the story. The real work happens in how people experience them , every interaction, every workflow, every moment where something either feels effortless or doesn't. We're looking for a Product Manager to own some of the most important experiences across Flow's resident and operational ecosystem.

Responsibilities

• Own the roadmap for core resident and operational workflows across the customer lifecycle and day-to-day building experience
• Build deep firsthand understanding of operator workflows by spending time with local teams in-market and observing how work actually gets done
• Identify the highest-leverage opportunities to simplify, automate, or redesign workflows using product, AI-assisted experiences, and self-service where appropriate
• Rapidly prototype solutions using modern AI and product development tools to test concepts before full production investment
• Partner with design, engineering, platform, and operations to turn validated concepts into durable, scalable product
• Define success through clear customer, operational, and business outcomes, and use data to continuously improve the workflows you own
• Evaluate local tools, dashboards, and operator-built workflows to determine what should be productized and scaled across Flow
• Work closely with platform teams to take advantage of emerging internal capabilities across data, workflow, and AI infrastructure
• Balance short-term wins with long-term system quality, making thoughtful tradeoffs in ambiguous and fast-moving environments
• Help create a product culture that values clear thinking, rapid iteration, good taste, and strong partnership with the people closest to the work

Ideal Background

• 6 to 10 years of product management experience, ideally in complex workflow-heavy domains such as fintech, logistics, hospitality tech, vertical SaaS, commerce, or marketplaces
• Track record owning ambiguous product areas end-to-end, from discovery through launch and iteration
• Experience working closely with operational teams, service teams, or frontline users, not just digital consumers
• Strong systems thinking and comfort with products that blend software, operations, and human coordination
• Evidence that you have personally experimented with building AI agents, automations, prototypes, or internal tools, even if you are not a full-time engineer

Technical Skills

• Strong product sense and the ability to turn messy workflows into clear user experiences and product decisions
• Hands-on comfort using modern prototyping and AI tools to build mockups, working flows, or lightweight internal tools as part of product development
• Strong judgment about where AI meaningfully improves a workflow, where it introduces risk, and how to evaluate the difference
• Excellent written and verbal communication, including the ability to drive alignment with operators, designers, engineers, and leadership
• Proficiency with modern product and collaboration tools such as Jira, Confluence, Figma, and current AI tooling

What Sets You Apart

• High agency individual and comfortable creating momentum in ambiguous situations
• Care deeply about understanding users in the real world, especially the people doing the work every day
• Have strong product taste and a bias toward simplicity, clarity, and elegant workflow design
• Can move from strategy to details without losing the thread
• Technically credible with engineering and practically useful with operators
• Low ego, high ownership, and comfortable changing your mind as new information emerges
• Keep up with the latest models, tools, and workflow patterns well enough to know when new capabilities materially change what the product can do
• Energized by the idea that AI should improve how products are built and how work gets done, not just add novelty

Why Join Flow?

• Help reimagine what it means to live, work, and connect in communities designed around people
• Build products that improve the everyday experience of residents and the teams who support them
• Join a company with ambitious goals at the intersection of real estate, hospitality, technology, and community
• Be part of a team that is still early enough to shape how the product, operating model, and standards evolve
• Flow's mission is oneness: fostering connection with ourselves, our neighbors, and the natural world.