Global Endpoint Farm Ops Engineer

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative, and productive.

The role requires the candidate to be in Vancouver office - 5 days a week (Onsite). It's a 12 month contract role.

Responsibilities:

• Operations
• Continuously improve farm deployment processes and operational practices
• Work with Operations Team to develop and refine support processes and technologies
• Partner with Development teams to design and enhance assisted and automated solutions
• Support
• Manage endpoint farms, including both devices and environments
• Troubleshoot, debug, and recover offline endpoints
• Install and decommission endpoints as required
• Perform firmware upgrades on supported devices
• Reimage systems including PCs and Macs
• Configure, build, and modify farm environments, such as deploying new racks
• Install and remove power distribution units (PDUs)
• Collaborate with L2 and L3 technicians to resolve escalated issues
• Participate in the on-call rotation to support the local studio after hours as necessary

Qualifications:

• Demonstrates a strong customer service mindset with a proactive and self-motivated approach
• Capable of working independently and taking ownership of assigned tasks
• Committed to continuous learning and professional development
• Comfortable operating in a fast-paced enterprise environment
• Able to document processes and share knowledge effectively with peers
• Proven experience handling and supporting physical hardware
• Familiarity with endpoint platforms, including consoles, PCs, Macs, and mobile devices
• Experience with supporting desktop, laptop, or mobile platforms, including Windows 10, Windows 11, macOS, iOS, and Android
• Familiarity with Active Directory and enterprise management tools such as SCCM
• Familiarity with studio development tools, such as Perforce, Visual Studio
• Understanding of console development environments such as Microsoft GDK, Sony SDK, and Nintendo SDK
• Applies strong inventory management practices
• Basic proficiency with scripting and programming languages such as Python and PowerShell
• Basic proficiency with automation tools and platforms, including Jenkins and GitLab CI
• Basic proficiency with Windows and Unix-based operating systems, including file paths, environment variables, command-line usage, processes, system logs, and services
• Awareness of hardware standards and upcoming technology releases

Nice To Have:

• Extensive experience with Asset Management System(s)
• Extensive experience with CM & CI/CD systems (e.g. Jenkins) and practices
• Extensive experience with developing automation scripts
• Extensive experience with Windows system tools
• Experience with metrics gathering and visualization tool (e.g. Splunk, Elastic Search, Kibana, PowerBI, Grafana)
• Familiarity with foundational networking concepts and protocols, including TCP/IP, DNS, and HTTP
• Familiarity working within a data center