Operations Director - Creative Innovation

As Operations Director, you will be a senior member of the Creative Innovation team, driving the operational health and success of the department. You will report to the Head of Operations.

Your responsibilities will include:

• Supporting productization readiness by maintaining visibility into capacity, staffing coverage, and delivery dependencies across short- and mid-term horizons.
• Managing people and organizational health operations for the team, including maintaining capacity models, supporting hiring and ramp planning, and tracking organizational health indicators.
• Supporting organizational change management for the team. You will develop and execute people readiness and adoption plans, ensuring delivery and people impacts of change are tracked and surfaced through the right operational channels.
• Executing CI talent strategy in partnership with Head of Operations, PE and TA, you will ensure workforce plans are grounded in realistic capacity, skill mix, and change readiness assumptions aligned to CI delivery needs.
• Leading financial operations for CI, including budgeting, forecasting, actuals tracking, and spend monitoring. You will maintain financial data integrity and surface risks, variances, and trade-off recommendations to inform senior leadership's investment decisions.
• Building and presenting operational reporting, including dashboards, scorecards, and executive-ready materials - that give CI and central leadership clear line of sight into delivery health, people indicators, and financial performance.

You will also lead a team of approximately 4-6 direct reports, supporting their career development and fostering a culture of ownership.

To succeed in this role, you will need:

• 8+ years of experience in operations, portfolio/program management in a technology, tools, or production environment.
• Experience supporting operational direction for a department, with hands-on knowledge of capacity planning, workforce management, and financial processes.
• The ability to compile and interpret operational data and translate it into clear recommendations for senior leaders.
• Experience implementing change management initiatives, including communications planning and adoption tracking.
• Familiarity with people and organizational health frameworks - capacity modeling, engagement data, or workforce transformation.