Merchant Account Manager - Maternity Cover

We are seeking an experienced and results-driven Merchant Account Manager to join our Client Success team in managing and growing our merchant accounts. In this role, you will be responsible for building strong relationships with our strategic clients, understanding their business goals, and driving revenue growth through effective account management and upselling opportunities.

Responsibilities:

• Evangelising how Merchants and cross functional Networks can all benefit from the Skimlinks and Connexity products and network
• Develop and implement strategies to optimise high-quality Editorial Partners, Shopping tools, Cashback partners, and Influencers to Skimlinks Merchants
• Present a full funnel approach to merchants, showcasing how Skimlinks solutions can support always-on activity across awareness, consideration and conversion stages to drive consistent, sustainable revenue growth
• Track and report on key performance indicators (KPIs) such as revenue, clicks, conversions, and program ROI for Merchants using various internal reporting tools
• Using insights and data to compile a presentation and provide strategic recommendations to clients directly in the format of a Quarterly Business Review on how they can reach their goals
• Working on proactive optimisation campaigns with the Publisher team to capitalize on key sales events
• Cross selling new and upcoming traffic sources to merchants in order to help increase incremental level of clicks, sales and revenue
• Working with the Operations team to analyse data and ensure our programs are technically optimised
• Run benchmarking reports and showcase competitive analysis to merchants so that they know what it takes to remain in the top 10% of their own vertical
• Negotiate and set up the most exclusive rates using various commercial models (flat fees and cost per click (CPC) for our partners
• Attend industry conferences and networking events to build, nurture and develop both new and existing merchant relationships, representing Skimlinks as a trusted brand ambassador and spokesperson for our vision
• Build rapport and establish key buyer personas within your merchant portfolio
• Create strategic relationships by identifying growth opportunities, building a trusted working relationship and identifying organisation pain points
• Successfully manage a portfolio of UK and potentially other EMEA regions merchant/advertiser portfolio
• Nurture new clients within your assigned vertical to understand their business requirements and how Skimlinks can support their key goals
• Collaborate with cross-functional teams including Marketing, Product and Operations to contribute to key projects and ensure client success
• Stay up-to-date on industry trends in affiliate marketing, BNPL, and influencer marketing, applying relevant knowledge to optimise client campaigns

Requirements:

• Account Management and/or Business Development experience
• Experience with and/or strong knowledge of a variety of online marketing channels including performance, display, PPC, SEO
• Understanding of CPC and CPA cost models and KPIs associated with Publisher ecosystem (revenue per redirect, revenue per session, conversion, cost of sale, etc.)
• Experience and clear understanding of BNPL and influencer marketing platforms
• Comfortable working with technologies and technical teams, particularly as it pertains to the commercial and high-level aspects of implementing technology solutions
• Demonstrated success in negotiating, relationship building and account management
• Strong analytic, quantitative and technical aptitude with great attention to detail
• Drive and motivation to help advertisers find growth opportunities
• Excellent verbal, written and communication skills
• Objection handling and negotiation skills
• Curious about learning and interested in keeping up with industry trends
• Track record in networking and familiar with key players in the space
• An A-player and works well as part of a large diverse team
• Ability to set peers up for success
• Outstanding organisational skills
• Bachelor's degree or equivalent work experience
• Self-motivated, driven, flexible and adaptable with a proven track record of exceeding goals
• Salesforce/Microsoft Office/Excel/PowerPoint
• Be present at London office minimum three times per week