Payroll Operations Analyst

The Payroll Operations Analyst will work at the Payroll Service Center based in Ford Mexico. The role involves handling high-volume data processing, collaborating with work partners to resolve complex pay discrepancies, and serving as a primary contact for employee payroll-related inquiries.

Responsibilities:

• Respond to payroll inquiries, resolve discrepancies, and assist employees with payroll-related issues regarding paychecks, benefits, and deductions in a timely and effective manner.
• Deep dive and provide analysis when needed for effective resolution of inquiries.
• Work with other functional skill teams to investigate and resolve payroll-related issues in a timely and effective manner.
• Prepare and deliver daily, weekly, monthly operational metric reports to measure performance and quality of data or services.

Qualifications:

• Bachelor's degree in accounting, finance, or a related field is required.
• Excellent communication skills in English (both oral and written).
• Experience in handling employee payroll-related matters using CRM tools (Customer Relations Management).
• Good analytical skills with strong attention to details.
• Ability to thrive in a deadline-driven environment.
• Ability to handle sensitive financial and personal employee information.
• Experience with Microsoft tools and other HRIS or payroll software.
• Knowledge of basic accounting principles and understanding of financial data.