IT Support, Associate

You will join the Global IT Service Desk team, a diverse group of professionals located in Mountain View, Shanghai, Hyderabad, Lisbon, Durham, and Bloomington. The team is the first point of contact for all IT products and services at Synopsys, supporting over 35,000 employees worldwide.

As an IT Support Associate, you will provide first-level IT support to Synopsys employees globally through phone, chat, tickets, and in-person walk-ups. You will diagnose and resolve issues related to laptops, desktops, mobile devices, and software applications. You will also troubleshoot common account and connectivity issues, including password resets and access problems.

Key responsibilities include:

• Providing first-level IT support to Synopsys employees globally
• Diagnosing and resolving issues related to laptops, desktops, mobile devices, and software applications
• Troubleshooting common account and connectivity issues
• Updating ticket status and communicating resolution progress to end-users and management

The ideal candidate will have +1 year of experience in End-user/Desktop Support within the IT industry. You should have a strong working knowledge of Windows OS, including debugging and troubleshooting skills. Experience with Microsoft Office Suite, Outlook Exchange email, and remote access tools is also required.

As a member of the Global IT Service Desk team, you will collaborate on service delivery projects, knowledge management, and continuous improvement initiatives. You will also participate in training and development programs to enhance your skills and knowledge.

At Synopsys, we offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings.