Description
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.
Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.
We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
The Role
As a Senior SDET, you are a strong software engineer with deep expertise in test automation and quality engineering. You design and own scalable test frameworks, drive quality strategy for your domain, and proactively identify risk in complex, cloud-native systems.
This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.
This role is hands-on, technical, and impact-driven, with clear expectations around ownership, influence, and mentorship.
What You’ll Do
- Design, develop, and maintain scalable automated testing frameworks for APIs, microservices, and web integrations.
- Perform deep-dive testing of the Connect platform, with a strong focus on asynchronous workflows, data consistency, resiliency, and latency.
- Own and evolve quality gates within the CI/CD pipeline, ensuring fast, actionable feedback on every pull request.
- Plan and execute functional, regression, and end-to-end test coverage across UI, API, and database layers.
- Build internal tools and utilities to help reproduce, debug, and isolate complex production issues.
- Set up, execute, and continuously improve automated test suites; derive meaningful quality KPIs and clearly communicate results.
- Provide detailed failure analysis to enable rapid diagnosis and resolution of product or test defects.
- Design and execute load, stress, and performance tests across services and critical user workflows.
- Participate actively in architecture and design reviews, advocating for testability and appropriate test hooks.
- Define and execute comprehensive test strategies aligned with product and platform goals.
- Write clean, reliable, and maintainable code, solving complex problems with scalable solutions.
- Mentor junior and mid-level engineers, while staying current on modern testing and software development best practices.
What You’ll Bring
- 6+ years of professional software development experience, with strong emphasis on test automation for large-scale systems.
- Strong coding skills in Python, Java, or JavaScript.
- Proven experience designing test frameworks, test strategies, and reviewing system designs.
- Solid understanding of testing methodologies: regression, integration, end-to-end, load, and performance testing.
- Hands-on experience with API and integration testing; strong knowledge of RESTful services.
- Experience working in cloud-native, distributed environments.
- Experience building and maintaining CI/CD pipelines using Jenkins and GitHub.
- Strong written and verbal communication skills; comfortable collaborating across teams and geographies.
- Demonstrated ownership, proactive problem-solving, and ability to operate independently.
Technologies Utilised
- GCP: App Engine (GAE), Kubernetes (GKE), Compute Engine (GCE)
- Languages & Tools: Python, Vue, Git, GitHub, Jira
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.
We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.