Senior Professional Services Engineer - EMEA

As a Senior Professional Services Engineer, you'll help customers install, migrate to, configure, and adopt GitLab through technical delivery, training, and advisory services.

Your work may range from single-node Linux package installations to large reference architectures using infrastructure as code and configuration as code, as well as migrations from multiple version control systems to GitLab software as a service or self-managed environments.

You'll use a consultative approach, working with customers and GitLab Product and Engineering teams to identify the best path to customer success and improve GitLab features and processes.

Responsibilities

• Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively and efficiently.
• Deliver statements of work with guidance from Technical Architects, including installing and configuring GitLab solutions in customer environments.
• Develop and implement migration plans for customer version control systems and data.
• Provide technical training remotely or on-site, and create implementation, maintenance, and customer-specific guidance.
• Create and maintain artifacts, templates, documentation, and scripts for service delivery, training, implementation, and customer workflows.
• Document and communicate customer opportunities, risks, and status updates to project and account teams.
• Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.
• Support Engagement Managers with quoting and scoping statements of work, and document improvements to Professional Services engagement processes.

Requirements

• Professional experience with one or more infrastructure as code or configuration as code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef.
• Professional experience with one or more cloud providers, such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
• Experience using, deploying, or configuring GitLab.
• Proficiency in written and spoken English sufficient for success in a remote and largely asynchronous work environment.
• Effective communication skills, including the ability to build consensus with peers and provide clear status updates.
• A solution-oriented, consultative approach and comfort managing multiple customer engagements in a fast-paced environment.
• Strong organisational skills and the ability to work in a self-motivated, self-managing way within a fully remote organisation.
• Willingness to travel approximately 20% of the time.

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave