Senior Hardware Customer Quality Engineer

We're seeking a Hardware Customer Quality Engineer in an individual contributor role to support customer quality assurance activities at NVIDIA, stationed in Santa Clara, California. Your main role will be establishing a working level relationship with customers, collaborating on problem resolutions and complaints, and acting as the voice of the customer to internal teams.

Responsibilities:

• Participate in and lead conference calls and face-to-face meetings with customers related to quality on a weekly or monthly basis
• Track customer quality metrics and report regularly to customers and internal management
• Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers
• In crisis situations, quickly assimilate technical details to understand critical elements of the issue and provide direction to the working team
• Interface with customers, integrators, and partners onsite at their location to support problem-solving and issue resolution as needed
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints
• Work cross-functionally among internal organizations to assess product risk, drive problem-solving, and achieve continuous improvement, increasing customer satisfaction

Requirements:

• BS or MS degree in electrical engineering, quality, or a related technical discipline (or equivalent experience)
• 8+ years of experience in an electronics customer quality role
• Customer interface experience is critical
• Ability to quickly comprehend technical details relevant to understanding customer complaints
• Excellent proficiency with 8D problem-solving tools and methods
• Excellent written and oral communication skills
• Interpersonal skills, with a logical approach to problem-solving, good time management, and task prioritization skills
• Dedicated and able to work with minimum supervision
• Strong leadership skills with experience coordinating teams with multiple disciplines
• Proficient in using MS Office software tools, data analytical tools, and email communications

Preferred qualifications:

• Background in semiconductor manufacturing processes such as SiFab, package assembly, and final test
• Background with SMT and PCBA manufacturing practices and controls
• Knowledge of electronics reliability standards at the component, board, or system level
• Knowledge of server system hardware and software design, development, architecture, or testing
• Proven history of developing close working relationships with customer quality teams and using structured problem-solving to find solutions to their issues