Description
This is a builder's role as a Customer Success specialist for the DACH region (Germany, Austria, Switzerland) at ElevenLabs, an AI research and product company. You will own both technical depth and commercial outcomes for some of ElevenLabs' most exciting customers, sitting at the intersection of product, engineering, and revenue.
You will get ahead of the problem, dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot problems before they do, inspire new use-cases, and own the solution end to end. You will also own renewals, expansion, and cross-sell for your book of business.
Your day-to-day tasks will include running onboarding, enablement, and growth across ElevenLabs' full platform, advising customers on production deployment, and digging into usage and performance data to catch friction early and keep adoption moving.
You will also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You will spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
The ideal candidate will have 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region. They will be fluent in German and English, have proven experience working across the DACH market, and be familiar with building and deploying AI agents.
ElevenLabs offers a range of benefits, including an innovative culture, growth paths, learning and development support, social travel, an annual company offsite, and a co-working stipend.
Requirements:
- 5+ years of Customer Success, Account Management or Technical Account Management experience
- Proven experience of owning and managing a defined Book of Business
- Fluent in German and English
- Proven experience working across the DACH market
- Familiarity and experience with building and deploying AI agents
- Strong builder mindset
- Familiarity and experience with API Integrations
- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
- Proven experience driving revenue outcomes
- Excellent problem-solving, technical, and analytical skills
- Strong communication and interpersonal skills
- Self-motivated and able to work independently in a remote or distributed team environment