Description
We are looking for a Strategic Operations Lead to own end-to-end delivery of the technology programs that power Mercury's charge card, term loan, and adjacent credit products. As a key member of our Strategic Operations team, you will be responsible for program ownership, governance and decision-making, communication and influence, and execution and improvement.
Program Ownership
- Own the integrated program plan across all active credit and lending workstreams, covering milestones, dependencies, and critical paths across Engineering, Product, Risk, Compliance, Treasury, and Operations.
- Proactively manage sequencing, resourcing tradeoffs, and escalations. When initiatives are off-track, you identify it first and bring a recommended path forward.
- Ensure Compliance, Treasury, and Operations readiness lands alongside product and regulatory milestones
Governance and Decision-Making
- Keep a single source of truth for status, decisions, risks, and owners. Maintain a living RAID log with clear owners and impact assessments.
- Facilitate structured decision-making by surfacing options and tradeoffs to leaders before problems escalate.
- Build and improve the operating systems that drive credit and lending product decisions: planning cycles, reviews, decision frameworks, launch readiness.
Communication and Influence
- Produce concise, predictable updates calibrated to the audience.
- Synthesize complex cross-functional information into recommendations that help executives decide and move.
- Produce documentation of program objectives, architecture decisions, and operational impacts that onboards new team members without requiring a meeting to explain it.
Execution and Improvement
- Identify inefficiencies and eliminate them through automation, AI tooling, or process redesign.
- Lead technical retrospectives and post-mortems, ensuring learnings are systematized rather than forgotten.
We are looking for someone with 10+ years of program management or technical program management in a high-growth or regulated environment. Direct experience in financial services, fintech, or credit infrastructure is required. Compliance, audit, reporting, and risk management obligations are familiar territory. A track record of operating at the department or business level, owning programs with multiple concurrent workstreams and cross-functional accountability, is essential. Proven ability to communicate with and influence executive stakeholders, in writing and in high-stakes meetings, without a senior manager to translate, is also required.