Description
About the Company
Climate Action is a commercial business that operates at the intersection of climate policy, innovation and finance. We deliver complex, high-impact hybrid and digital events to a global network of 140,000 members, working alongside more than 1,000 impact partners, UN agencies and private sector organisations.
Role Purpose
The Client Success Manager ensures we meet and exceed client expectations, delivering a high-quality experience that creates measurable value for both our partners and Climate Action.
About the Role
In this role you’ll manage and grow relationships with key partners, acting as their main point of contact across our flagship events. This involves onboarding partners, coordinating delivery with internal teams, troubleshooting in-flight issues, and ensuring every partner receives a seamless, high-value experience that reflects Climate Action’s standards.
Key Responsibilities
- Account management for key clients to ensure we meet their contractual obligations, provide client satisfaction and improve retention
- Conduct onboarding calls with partners
- Create and maintain campaign trackers, outlining deliverables and deadlines
- Create and update key resources and collateral for partners including media packs, tracking links
- Work collaboratively with internal departments to deliver outstanding client satisfaction
- Maintain accurate records of client contact details and engagement, collating and distributing any inbound leads
- Stay up to date with relevant news and information on key accounts
Requirements
The successful applicant will have the following qualities:
- A minimum of four years in an account management, operations, or sales department with a commercial conference or exhibition organizer
- Commercial mindset, understanding the importance of ROI for both client and Climate Action
- Passion for sustainability (desirable but not essential)
- Proficient CRM skills
- Immediate / ASAP start - please indicate your notice / availability
Benefits
- Salary: £35,000 - £40,000
- Generous and achievable bonus scheme
- Opportunity to work with globally recognised sustainability and climate leaders
- Join a rapidly growing, mission-led company, making a positive impact on our planet
- 23 days annual leave plus bank holidays
- An additional day’s leave to celebrate your birthday
- Hybrid working – 2 days remote (3 days in our Victoria WeWork offices)
- 10 additional flexible remote working dates after probation
- Ethical pension plan with 3% employers’ contribution
- WeWork wellbeing benefits such as yoga sessions and meditation, Barista, community bar, table tennis, showers, and ability to bring your pet to work
- Benenden Health Scheme