Description
About Anthropic
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As an Applied AI team member at Anthropic, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability.
Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems.
Responsibilities:
- Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation
- Act as a primary technical advisor to enterprise customers throughout their adoption journey, from discovery to initial evaluation, and through deployment. You will ensure internal coordination between multiple teams and stakeholders to ensure customer success
- Assist customers developing projects with the Claude API and Claude for Work
- Create and disseminate compelling technical content tailored to various audiences. You will be able to go from in-depth technical explanations for development teams to value-focused conversations with executives
- Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology infrastructure
- Help customers develop evaluation frameworks to measure Claude's performance in their specific use cases
- Identify common integration patterns and bring perspectives to our Product and Engineering teams
- Occasionally visit customer sites for workshops, technical deep dives, and relationship-building
- Maintain a deep understanding of the latest developments in LLM capabilities and deployment models
Profile sought:
- More than 5 years of experience in technical customer-facing roles, such as Solutions Architect, Technical Sales Engineer, or Account Technical Manager
- Experience working with enterprise customers, in complex buying cycles involving multiple stakeholders
- Exceptional ability to build relationships with diverse stakeholders and communicate technical concepts, including senior executives, IT teams, and engineering teams
- Strong technical communication skills, with the ability to translate customer requirements between technical and business stakeholders
- Experience with designing cloud-native, scalable architectures and integrating with enterprise systems
- Proficient in Python
- Familiarity with common LLM frameworks or a background in machine learning or data science
- Enthusiasm for participating in inter-organizational collaboration, finding compromises, and balancing competing priorities
- Love of teaching, mentoring, and customer success
- Excellent communication and interpersonal skills, able to convey complex topics in easily understandable terms to a diverse range of external and internal stakeholders
- Passion for creative thinking on how to use technology safely and beneficially, ultimately advancing the development of safe AI systems
Deadline for applications:
No deadline. Applications will be reviewed on a rolling basis.