Description
As a Major Incident Manager at HSBC Technology & Services (USA) Inc., you will be responsible for triaging and prioritising major IT services incidents, facilitating service recovery and business engagement, and issuing Incident Reports and Major Incident Notifications.
You will contribute to Incident/Major Incident Reviews and execute incident management practice, participating in management escalation calls.
This role requires you to be on-call 24x7 every 3rd week, plus some holidays, and work up to 60% remotely.
The successful candidate will have a bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electronic Engineering, or a related field, and 4 years of related work experience.
Key responsibilities include: Triaging and managing major IT service incidents Analyzing IT service incident root causes and solutions Communicating major IT service incident status to business stakeholders Creating reports using ServiceNow Following Information Technology Infrastructure Library (ITIL) practices, framework and standards
In return, you will have access to a competitive Total Reward Package, including a robust Wellness Hub, and tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
Pay Range: $120,000.00 to $130,000.00 per year.