Head of Enterprise Solutions Architecture Platforms

Job Title: Head of Enterprise Solutions Architecture Platforms

About the Role

We are seeking a highly experienced leader to join our Solutions Architecture Team as the Head of Enterprise Solutions Architecture Platforms. As a key member of our team, you will be responsible for leading, building, and mentoring a world-class pre-sales engineering team to grow the existing user base through upsells and cross-sell motions.

Responsibilities

• Business and technical thought leader able to partner and drive the strategy and execution plan for the segment, working with cross-functional partners
• Recruit, hire, lead, retain, and coach a world-class pre-sales team. Be an advocate for presales within the organization
• Align with a leader for the business line to understand trends and share insights for Stripe's leadership and product teams
• Nurture and be the role-model of a positive outlook, can-do attitude, and growth mindset, while leading and keeping the SAs motivated in a fast-paced and ever-changing environment
• Define and drive success for your team by empowering them to nurture and grow existing business through upsells and cross-sell motions
• Partner closely with Sales, Marketing, and Technical Teams (Professional Services, Partners, Product, Development, etc.) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
• Serve as an executive champion and lead EBCs with important customer base
• Maintain a strong internal relationship with the product teams and champion the voice of our users and customers to influence product direction and feature priorities
• Drive collaboration across teams to influence and unify stakeholders at all levels of the organization
• Lead and support the team in complex evaluations, problem-solving, and challenging customer environments
• Build processes to measure the performance and impact of the Solutions Architecture Team and ensure that the team is optimized to meet rapidly evolving business needs
• Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements
• Represent Stripe at industry events and conferences, customer business reviews, and contribute to new ideas and industry best practices
• Act as an escalation point for pre-sales and post-sales technical issues that arise

Minimum Requirements

• You must have at least 6+ years of pre-sales leadership experience and 16+ years' experience within a technical sales function
• A track record of building and leading world-class solution architecture/engineering teams ideally in a SaaS or usage-based businesses
• Experience working with Enterprise, Digital Native, SaaS Platform business models
• Energy, enthusiasm, and passion for making customers successful
• Previous technical sales experience with APIs and/or payments industry experience
• Strong executive presence and ability to foster deep relationships with our users
• Bachelor's degree or equivalent military experience required
• Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams

Salary

$150,000 - $200,000 per year

Benefits

• Competitive salary
• Equity options
• Comprehensive health insurance
• Retirement plan
• Flexible PTO policy
• Professional development opportunities

Required Skills

• Pre-sales leadership experience
• Technical sales experience
• Solution architecture/engineering team leadership
• API and/or payments industry experience
• Executive presence
• Strong communication and interpersonal skills

Preferred Skills

• Cloud computing experience
• DevOps experience
• Agile project management experience
• Data analysis and visualization experience
• Experience with machine learning and artificial intelligence