Air Operations Associate

Flexport is building its operations in the Philippines, and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets.

You will coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving, combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.

Shipment Execution

• Manage end-to-end air export and import shipments, from booking through to final delivery.
• Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs.
• Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness.
• Submit AMS filings and EDI transmissions (FHL/FWB) as required.
• Ensure all activities comply with international shipping regulations, company policies, and customer SOPs.

Billing & Documentation

• Issue invoices to clients and agents promptly and accurately.
• Review and confirm incoming subcontractor invoices within agreed timelines.

Customer Service

• Respond to customer requests, advices, and claims with timely, professional communication.
• Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests.
• Deliver first-class service across every touchpoint , email, phone, and system.

Data & Systems

• Maintain data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs.
• Handle customer statistics, reports, and system-related requests.

Team & Continuous Improvement

• Collaborate with account management and customs teams for smooth end-to-end operations.
• Flag irregularities and escalate issues to senior staff when needed.
• Identify process improvement opportunities and support teammates as the team grows.

What You'll Bring

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• Minimum 2 years of experience in air operations or a related freight forwarding/logistics role.
• Professional proficiency in English, written and spoken.
• Detail-oriented and structured, with a strong eagerness to learn.
• Tech-savvy with a genuine curiosity for new platforms, tools, and systems.
• Customer-first mindset , responsive, professional, and solution-oriented.