Floating Library Information Assistant - West Bronx Network (Part-Time)

The New York Public Library (NYPL) is seeking a Part-Time Library Information Assistant to provide service to patrons of all ages within the West Bronx Neighborhood Library Network. This role involves assisting with information queries, providing circulation services, and supporting outreach and programming activities. The successful candidate will be a creative customer service expert with a passion for helping people explore resources and discover new ones.

Key Responsibilities:

• Provide circulation/reference service and instruction to library patrons of all ages using print, media, and digital resources
• Answer questions from the public in person, over the telephone, and electronically
• Perform community outreach to promote and increase public participation and use of library services
• Assist in planning and delivering library programs for children, teens, and/or adults
• Instruct patrons on the use of the Internet, computer applications, and other Library services
• Assist with fines and fees management, collection development/weeding, reserves, and opening/closing procedures
• Ensure patrons follow library policies and procedures
• May take responsibility for the facility, staff, and operations in the absence of the Library Manager

Requirements:

• Bachelor's degree required, preferably with a strong, well-rounded liberal arts background
• Experience creating, conducting, and/or participating in community training, programming, and outreach preferred
• Experience working with all ages preferred
• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Demonstrated interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Appreciation of literature and desire to encourage reading in others
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices
• Demonstrated knowledge of computer services including online searching, social media, and reference resources and databases

Benefits:

• Competitive salary
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Physical Duties:

• Lifting up to 15 lbs.
• Sitting and standing for periods of time
• Daily use of a computer

Schedule:

• 17.5 hours per week, Monday-Saturday, mornings, evenings, and weekends as required