HAL - International Guest Services Associate - German Speaker

Job Title: International Guest Services Associate - German Speaker

We are seeking a highly skilled and experienced International Guest Services Associate to join our team. As a key member of our Guest Services team, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:

• Deliver an exemplary level of service to all guests, both in-person and telephonically, by guaranteeing that every request is addressed with courtesy, expediency, and efficiency, in full alignment with our Company's policies.
• Ensure diligent and timely follow-through in instances necessitating further action, furnishing guests with informed responses, viable alternatives, and effective solutions to their inquiries.
• Participate in sanctioned ship guest events and translate company documentation as required.
• Provide verbal translation assistance to international guests, as necessitated by the Global Guest Program's standards.

Skills, Knowledge & Expertise:

• Educational Requirement: Associate's Degree or equivalent in hospitality management, business administration, or related field.
• Language Proficiency: Marlins Score of 90+; fluency in Dutch or German is advantageous.
• Experience: Minimum of 2 years in a Front Office role within a 4-star (or higher) hospitality environment or a reputable call center/reservations agency.
• Adaptability: Open-minded and flexible, with the ability to manage shifting priorities and multitask effectively.
• Guest Service: Demonstrated interest in guest service, with strong complaint resolution and interpersonal skills.
• Shift Availability: Willingness to work night shifts as required.
• Technical Skills: Proficient in computer use, including Microsoft Office suite (Excel, Word, PowerPoint).

Benefits:

• Must be 21 years of age or older.
• Must be able to work varied shifts which can average up to 11 hours per day, every day while on board.
• Must be able to perform normal and assigned emergency duties.
• Must be able to don a lifejacket or immersion suit; crawl; feel for differences in temperatures; handle fire-fighting equipment; and wear breathing apparatus (where required as part of duties).
• Must be physically able to participate in emergency lifesaving procedures and drills.
• All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Must be able to maintain qualification of the Seafarer Medical Examination and pass the basic safety course.
• Passport – valid for a minimum of 6 months beyond a working assignment.
• Seafarer Medical Examination to declare fit for duty onboard ships.
• Must be able to acquire a United States C1D Visa, if required.