AM Premier Services

The Premier Service Manager (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network.

You will provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.

Key responsibilities include:

• Acting as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
• Building extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.
• Proactively identifying opportunities to enhance customer service and process efficiencies.
• Ensuring clients consistently receive professional, premium service that exceeds expectations.
• Maintaining high standards of control and operational practices in line with HSBC's expectations.
• Enhancing customer confidence in HSBC's Global Premier proposition through systematic and regular communication.
• Attaining key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.
• Meeting KPIs for referrals and cross-selling opportunities.

Requirements:

• Graduate degree.
• Minimum of two to five years of experience in a customer service or banking environment.
• Holistic understanding of branch operations and processes.
• Sound understanding of the company's customer service requirements.

Preferred skills:

• Exceptional and updated knowledge of banking products, systems, and processes.
• Well-organized with a professional image and extraordinary business focus.
• Strong customer orientation and ability to provide exemplary service.
• Self-motivated with the drive to overachieve on goals and targets.
• Ability to build close relationships with team members and skillful association with support group colleagues.

Skills:

• Exceptional Communication Skills.
• Strong Interpersonal Skills.
• Highly Organized.
• Collaborative Team Player.
• Proactive and Efficient.

Regulatory certifications: FEDAI, NISM (Demat), and IRDA certifications are preferred or should be obtained/transferred to HSBC within 3 to 6 months of onboarding.