Technical Architect

We are seeking a Technical Architect to provide hands-on implementation and deployment services to our customers. As a Technical Architect, you will lead multiple concurrent customer deployment projects, ensuring long-term customer success and a smooth transition post-deployment to the support/maintenance phases.

Responsibilities:

• Work hands-on with Okta customers to provide innovative consulting services.
• Gather, analyse, and document post-sales requirements.
• Communicate with customers and partners at the technical and/or functional level.
• Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed.
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta's growth and scalability by designing new offerings and finding new ways to deliver amazing customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models.
• Apply software development experience when working with customers.
• Utilise knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks when working on customer integrations.
• Ensure quality and time management processes are followed by the team.
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
• Up to 50% future travel required to customer sites.

Requirements:

• 5-7 years experience as a technical consultant delivering solutions to external customers.
• Experience with technologies and protocols to support identity federation and robust access control models.
• Software development experience.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Experience with JavaScript and one of the major JavaScript MVC frameworks.
• Ability to work independently and multi-functionally.
• Superb communication skills.
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analysing Information, and Developing Standards.

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data.
• Must be available to work onsite in Northern Virginia.
• Must have active Top Secret Clearance.