Senior Customer Success Engineer - DGX Cloud

NVIDIA's DGX Cloud team helps advanced AI builders move from idea to production faster. As a Senior Customer Success Engineer, you will partner with internal customers across the full lifecycle of their DGX Cloud usage, helping teams adopt the platform, remove blockers, and get faster time to value.

Responsibilities:

• Partner with internal customers across the full lifecycle of their DGX Cloud usage
• Translate workload, business, and technical requirements into scalable recommendations
• Turn repeat customer needs into reusable playbooks, tooling, dashboards, and operating patterns
• Work across Engineering, Product, Operations, and Finance to surface customer insights
• Guide customers through architecture reviews, performance tuning, and cloud portability decisions
• Use data, usage signals, and operational trends to identify risks and spot opportunities
• Contribute lightweight automation or code when needed

Requirements:

• BS or MS in Computer Science, Engineering, or a related field
• 12+ years of experience in customer success, solutions architecture, cloud engineering, or a similar customer-facing infrastructure role
• Strong hands-on knowledge of cloud infrastructure
• Experience working with distributed systems, Kubernetes, schedulers, or large-scale platform infrastructure
• Ability to translate customer goals into technical solutions
• Experience using data, operational signals, or customer feedback to drive decisions
• Working knowledge of at least one programming or scripting language
• Track record of operating effectively in fast-moving or ambiguous environments

Benefits:

• Equity
• Benefits