Product Operations Associate, Tier 1

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

The Product Operations team is responsible for maintaining the health of deployed assets across different products and business lines.

We are looking for a Product Operations Associate, Tier 1 to join our Help Desk operations and support our rapidly growing team in Irvine, CA.

In this entry-level on-site position, you will assist in supporting customers and their fielded assets by helping to triage and resolve issues across software and hardware products.

Responsibilities

• Assist in the intake, triage, and resolution of customer issues related to hardware and software products
• Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
• Follow established runbooks and processes to troubleshoot and escalate issues appropriately
• Communicate clearly and professionally with customers and internal teams
• Document and update knowledge base articles and standard operating procedures (SOPs) under guidance
• Collaborate with team members to maintain operational readiness and support 24x7 shift coverage
• Identify recurring issues and suggest opportunities for process improvements
• Participate in training sessions and continuously develop your technical knowledge

Requirements

• Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications
• 1-2 years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred
• A fundamental understanding of hardware, software, and networking concepts
• Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts
• Must be able to work on-site at our Irvine, CA location
• Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus

Preferred Qualifications

• Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow
• Exposure to military or government hardware and software systems is a plus
• Strong verbal and written communication skills
• Ability to work effectively as part of a team and execute established procedures
• Detail-oriented with a customer-focused mindset
• Willingness to learn and adapt in a fast-paced environment
• Interest in embedded systems, sensors, robotics, or national security technology

Benefits

• Comprehensive medical, dental, and vision plans
• Income protection: life and disability insurance
• Generous time off: highly competitive PTO plans
• Family planning and parenting support
• Mental health resources
• Professional development
• Commuter benefits
• Relocation assistance
• Retirement savings plan