Program Manager, Community (Contract)

Airtable is seeking a Community Program Manager to help scale and evolve its customer community programs.

The successful candidate will be responsible for growing Airtable Community into a strategic driver of customer engagement and AI adoption by building programs, systems, and experiences that connect customers with one another and accelerate learning.

Key areas of focus include:

• Scaling the user group program (Airtable Builder Crews)
• Expanding community engagement initiatives
• Strengthening the operational foundation that supports a growing portfolio of community programs

The ideal candidate will be equal parts program manager, community builder, and operator, with experience in community management, customer programs, customer education, operations, or related fields.

Responsibilities

Scale Airtable Builder Crews (User Groups)

• Recruit, onboard, and support Builder Crew leaders
• Develop playbooks, templates, and operational processes for local events
• Partner with internal teams on event promotion, measurement, and follow-up
• Create scalable systems for community leaders to run successful programs
• Identify opportunities to launch new regional, industry, or persona-based Builder Crews

Drive Community Engagement

• Support engagement initiatives across Airtable Community and social channels
• Expand Airtable's presence and participation on Reddit and other community platforms
• Identify and amplify customer success stories, best practices, and AI use cases
• Develop campaigns and programs that encourage participation, knowledge sharing, and advocacy
• Monitor community health metrics and recommend improvements

Improve Community Operations

• Manage program operations, documentation, reporting, and workflows
• Maintain community systems, tools, dashboards, and processes
• Support program launches, communications, and cross-functional initiatives
• Identify opportunities to automate manual work and improve operational efficiency
• Create scalable frameworks for the Community team to grow without adding complexity

Requirements

• 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields
• Demonstrated experience building and scaling community programs
• AI-native operator mindset with a proven track record of using AI to improve productivity, quality, throughput, or business outcomes
• Strong program management and operational skills
• Strong written communication and community engagement skills
• Comfortable working cross-functionally with various stakeholders
• Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments

Nice to Have

• Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms
• Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs
• Experience using Airtable
• Passion for AI, automation, and helping customers adopt new ways of working
• Comfortability with a flexible schedule

What We Offer

• 12-month contract
• Start Date: ASAP
• Work Schedule: 40 hr / week
• Location: Remote