Description
Join Twilio as a Principal Presales Engineer, DACH, and play a critical role in enabling customers to build the future of communications.
As a Principal Presales Engineer, you will be responsible for delivering the Technical Win and best Product Fit to customers, leading the technical pre-sales relationship, driving technical discovery, proposing technical architectures, demonstrating the product, anticipating concerns, and offering creative solutions.
Responsibilities:
- Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
- Establish yourself as a trusted advisor to customers, taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.
- Build and present highly interactive, complex, and engaging customer product demonstrations to showcase the capabilities of Twilio's Communications Products.
- Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
- Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
- Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
- Mentor less experienced Presales Engineers.
Qualifications:
- 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer-facing experience.
- Excellent communicator and presenter able to gain audience confidence.
- An engaging storyteller - able to gain audience confidence and communicate complex topics to multiple levels of audience.
- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
- Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Experience building with REST APIs.
- Previous experience in Telecom, SIP, Contact Center, or Security.
- Experience with sales methodologies.
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
- Proficient German speaker.
Location: This role will be remote and based in the UK.
Travel: Approximately 35% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.