Customer Service Advisor - categorie protette (L. 68/99)

We're looking for a Customer Service Advisor to join our team in Milan. As a Customer Service Advisor, you will be responsible for managing customer requests and technical issues through various channels, ensuring high-quality service, adhering to operational standards, and achieving Customer Satisfaction (C-SAT) and Service Level Agreement (SLA) targets.

Key responsibilities include:

• Front-line customer support through Polestar channels
• Managing customer issues/service network with a focus on C-SAT and SLA (phone calls, chat, case management)
• Remote management of technical and software issues according to global Polestar guidelines
• Technical support for roadside assistance for customers and service network
• Coordination with the service network to resolve customer issues
• Supporting technical training for the service network

The ideal candidate will have a strong customer focus, excellent communication and coordination skills, and the ability to work towards objectives. A degree (nice to have) and a valid driving license are also required.

We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates with disabilities.